We Ankor customer service and support
We Ankor’s service and support center functions nationwide and operates an advanced customer service center staffed by a highly professional and talented team. Each customer request is registered in the CRM system that enables management and monitoring of each request, how it was handled, ongoing faults and detailed customer reports. The service and support center channels its ability to remotely solve any fault using monitoring tools that significantly reduce the time of the fault.
The support center will act as contact point for every request concerning network operations (fault requests, installation requests and changes), on all levels. Contact can be made by phone or email. The center is responsible for coordinating the technician’s service visit to the site and monitors the fault until the solution is found.
How is the service provided?
The customer service is managed through a help desk center that services all of our customers. For customer service please call +972-3-6076060 and a customer service representative will answer your call and direct your request to the available support engineer.
You can also open a request ticket via email to the following address:
During after-hours, weekends and holidays you can reach us through our external call center by dialing: +972-3-6076060. Please leave a message with the name of your company and a contact number and our resident technician will get back to you.
To enter a service request for NETAPP systems situated overseas, please visit the following site: http://www.netapp.com/support/contact.html
or contact 1800-200-840.
To enter a service request for IBM systems please dial: +972-3-5313900 or *6557 from any phone or enter a request through We-Ankor.
To enter a service request for HP systems, please dial: +972-9-7623300 or 1-809-344-193 or enter a request via We-Ankor.
Guidelines for entering the website are accepted following a license.
To enter the customer service portal: